Marketing at Wall Street English wanted to buy licenses for a platform that prints QR codes with trackable short links, for outdoor advertising and campaign tracking. It would have meant a recurring …
Prompt Debt Is the New Technical Debt
A system I worked with once had a system prompt that repeated the same instruction four separate times, in four different sections, with escalating language. First a polite request. Then a firm one. …
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AI Productivity Metrics: Token Spend Is the New Lines of Code
Your AI productivity metrics are rising. Token spend, PR volume, deployment frequency: all up, all appearing on executive dashboards, all being used by people with authority to make consequential …
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Why AI Adoption Really Stalls
The people who hang back longest in AI adoption programmes are rarely the least capable. I have noticed this pattern repeat across teams: AI adoption resistance concentrates in the experienced, the …
The Living Standard
The most dangerous state in codification as a practice is not absence. It is the standard that was accurate six months ago and hasn't been touched since. Teams that have done the work of codification …
Judgment at Scale Is a Codification Problem
The most common codification mistake isn't refusing to write things down. It is writing down the wrong thing. Teams ask their experienced people to document how they make decisions. Those people …
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